Assessment Steering Committee
UGA Libraries

UGA Libraries' Activities
| Departmental/Committee Assessment Activities | Timelines |
| Forum & Workshops | Libraries-Wide Assessment |

Departmental/Committee Assessment Activities

Collection Development Department:
In order to make better purchasing decisions, in Fall 2002 Collection Development Department collected surveys from Social Sciences & Humanities faculty members. Surveys focused on faculty use of and preferences for various categories of information. Initial results of the data analysis are available. Contact: Nan McMurry.

Government Documents:
Government Printing Office (GPO) Public Access Assessment of the UGA Libraries, Federal Depository Library #0114
Review date: November 3, 2009
GPO Librarian: Robin Haun-Mohamed

As described by the Federal Depository Library Program (FDLP), a Public Access Assessment (PAA) is a review by GPO staff of an individual library’s Federal depository operations and services. GPO has the responsibility to ensure that the resources it distributes to Federal depository libraries are made accessible to the general public. The review is organized around the categories of access, collections, service, and cooperative efforts.

The primary goal of GPO's assessment program remains to ensure that Federal depositories comply with their legal requirements, as outlined in 44 U.S. Code §19, and the Program requirements, outlined in the Federal Depository Library Handbook and on the FDLP Desktop. A second purpose of the assessment program is for GPO to advise libraries how to reach greater compliance with the legal and Program requirements. The review is intended to be supportive of each individual depository library and involves sharing of best practices and recognition of notable achievements that will help a library continue to enhance its operations and services. GPO and the FDLP also benefit from the assessment program through an exchange of ideas with individual depository library personnel. Most importantly, the PAA program is designed to strengthen individual libraries in the FDLP. Through this process, our mutual commitment to provide library users with easy access to U.S. Government information is reinforced. (Public Access Assessments, FDLP Desktop,

A Public Access Assessment of the University of Georgia Libraries was conducted on November 3, 2009 by Robin Haun-Mohamed, Director, Collection Management and Preservation, Library Service and Content Management, U.S. Government Printing Office. During her time on campus Ms. Haun-Mohamed, accompanied by Hallie Pritchett, Map and Federal Regional Depository Librarian, visited the UGA Libraries’ Main, Science and Map Libraries as well as the Repository to view the Federal government documents housed in each facility and to meet with the various staff members associated with those collections. Based on the results of the Public Access Assessment, GPO found that as of November 3, 2009 the UGA Libraries are in general compliance of their responsibilities to provide access to and services for Federal Depository Library resources as required by 44 U.S.C. §19 and the Federal Depository Library Handbook. General needs identified in the PAA in order to be in full compliance with 44 U.S.C. §19 and the Federal Depository Library Handbook include: increase the visibility of the depository collection outside of the UGA Libraries and off campus; review and revise the selective housing agreement with the UGA Law Library and sending a copy to GPO for the official library files; and acquire a microfiche printer or other equipment to be located the vicinity of the depository microfiche collection. Recommendations to improve the overall effectiveness of depository operations and services include: increase promotion of Federal depository resources; continue support for staff to attend depository events on the local, state and national levels; continue to support the tangible depository items by providing computer workstations in the vicinity of the Federal depository collections to increase accessibility of those collections by Libraries staff and patrons; develop a program for the depository coordinator and other staff to “train the trainer” and increase outreach to other libraries, both depository and non-depository, throughout the state; post the FDLP graphic on the Libraries’ home page and/or the Government Documents pages; and keep GPO apprised of progress on the Federal documents inventory project.

To view the complete Public Access Assessment report, please contact Hallie Pritchett (

InterLibrary Loan Department:
The InterLibrary Loan Department is currently participating in ARL's Assessing IL/DD Services project, which is part of ARL's New Measures Initiative. Contact: Susan Morris.

Reference Services:
Learning Outcomes: Amy Watts, Diana Hartle, and Deb Raftus, instruction coordinators for the Main Library, Science Library and Student Learning Center, recently presented students' results from the WebCT-based quiz used by instruction librarians to assess learning outcomes. This quiz is used in introductory level classes to gauge the effectiveness of instruction and to reinforce concepts covered in the library instruction class. The presentation entitled The Evolution of Instruction Assessment: the UGA Perspective is available online at Contact: Diana Hartle.

Formerly employed in Science Reference, Erin Smith assessed and evaluated "the role electronic journals currently play in faculty's weekly scholarly reading habits. Survey results indicated that electronic access to journalsparticularly library-funded accessis integral to research activities, with the vast majority of respondents reporting they read at least one article from an electronic source every week" (Smith, 2003, p. 162). Her article can be found at:

Smith, E. T. (2003). Changes in faculty reading behaviors: the impact of electronic journals on the University of Georgia. Journal of Academic Librarianship, 29, 162-168. Retrieved June 10, 2003, from EBSCOhost Electronic Journals Service.

Science Library
The Science Library User Survey was conducted between February 28 and April 9, 2007, with the assistance of the Survey Research Center. Faculty and graduate students in all science departments and selected social science departments (2,308 individuals) were sent email invitations to participate and provided with a link to the online survey. Users were asked to assess services and resources at the Science Library. A brief summary of the results is available.

Web Advisory Group (WAG):
Currently, a subgroup of the Web Advisory Group (WAG) is pursing three surveys over the next few months: the general Libraries homepage survey, GIL express survey, and an ILLIAD survey. Contact: Deborah Stanley.

The Web Advisory Group (WAG) recently released the December and January 2005 Libraries' web site statistics. WAG also compiled quarterly statistics for Fall 2004 which include the web browsers used to access our homepage, the top search engines folks use to find us, and the top 50 search phrases used to find our site from these external search engines. You can see a complete listing of these statistics by visiting the UGA Web Site Statistics page. Contact: Deborah Stanley.

In the Fall 2003, a subgroup of the Web Advisory Group (WAG) executed usability studies to determine the efficacy of the UGA Libraries and Student Learning Center websites. The full report is now available. Contact: Deborah Stanley.

Zell B. Miller Learning Center (MLC), formerly the Student Learning Center (SLC):
After opening in summer 2003, assessment of various aspects of the MLC have been ongoing. Statistics are collected daily recording traffic, building use for events, and type and number of questions asked at the service desks. The assessment program at the MLC includes an annual project each spring, which focuses on a particular aspect of the building and services provided. These projects incorporate online and print surveys, focus groups, and other evaluation methods to learn more about use of the MLC and about our patrons. Contact: Caroline Barratt, Director, MLC Library Commons.

2004 Report A
2004 Report B

The 2009 report is available as this published paper:
Barratt, Caroline Cason, Phoebe Acheson and Emily Luken."Reference Models in the Electronic Library: The Miller Learning Center at the University of Georgia." Reference Services Review, 38: 44-56, 2010.

Other articles pertaining to the MLC:

Barratt, Caroline Cason and Elizabeth White. "Case Study for a Large Research Institution Library: The University of Georgia's Miller Learning Center." Journal of Library Administration, 50:1-10, 2010

King, F. E., Buss, C. W., Cohen, N., Stanley, D., & White, E. (2008). The University of Georgia: Student Learning Center. In P. Hernon and R. R. Powell (Eds.), Convergence and collaboration of campus information services (pp. 125-139). 375 Westport, CT: Libraries Unlimited.

Van Scoyoc, Anna and Caroline Cason [Barratt]. "The Electronic Library: Undergraduate Research Behavior in a Library without Books." portal: Libraries and the Academy 6.1, 2006: 47-58.

Potter, W. G., & King, F. E. (2006). "University of Georgia: Student Learning Center." In D. G. Oblinger (Ed.), Learning spaces, EDUCAUSE. Retrieved July 8, 2009, from

Roulston, K., P. Schlag, C. Cason, et. al. Staff and student perceptions and experiences of the Student Learning Center as a learning environment. University of Georgia, 2005 (unpublished report).


Forum & Workshops

Sue Achteimeier the Assistant Director from the Office of Institutional Effectiveness addressed the UGA Libraries about effective assessment procedures and the Libraries' role in accreditation. The forum took place on Monday, June 9, 2003 in the Russell Auditorium. Her PowerPoint presentation is available for viewing.


Libraries-Wide Assessment

LibQUAL+™ :

The UGA Libraries participated in LibQUAL+™ during the Spring Semester of 2004, the Fall Semester of 2006, and the Fall Semester of 2010. This survey, developed by the Association of Research Libraries (ARL), is used to assess and improve services in libraries throughout the world. Contact: Caroline Killens.

UGA's results are available for public viewing:

Libraries' 7-Year Review
As stipulated by the institutional Review of Academic and Administrative Support Units Policy, the UGA Libraries were reviewed by an external committee to evaluate services and resources. A copy of the report for 2007 is available here:

Executive Summary - Libraries' 7-Year Review for 2007

Dr. Potter's Five Year Review
Every five years, administrators at the provost level are assessed on their job performance. The 2001-2005 review for Dr. William Gray Potter, University Librarian and Associate Provost is available here:

Dr. Potter's Five Year Review

Compensation and Job Satisfaction Surveys:

- Library Associates and Assistants Survey

In August of 2005, the UGA Applied Industrial Psychology Consulting Team, under the guidance of Dr. Lillian T. Eby, partnered with the UGA Libraries to conduct a service learning project to address the Library's concerns regarding salary compression and it's impact on Library Associates and Assistants.

The Consulting Team who conducted the project, Starr Daniell and Carrie McCleese, presented their findings to the Libraries in December 2005. The following documents were used in their presentation:

- Library Faculty Survey

As a follow-up to the Libraries Associates and Assistants survey concerning salary compression and job satisfaction, a similar survey was conducted for our Library Faculty members in Spring, 2006, to determine their views and perspectives.

A four-member team consisting of Suzanne Graham, Coordinator, Florence King, Caroline Killens, and Nan McMurry compiled and administered an electronic survey between March 29-April 10, 2006, and presented their findings to the Libraries on July 13, 2006. The following documents were used in this presentation:

Creating a Marketing Plan for Your Academic and Research Library

ACRL / ALA pre-conference workshop, San Antonio, Texas
Friday, January 20, 2006, 8:30 a.m. - 4:30 p.m.
Attended by Suzanne Graham, UGA Libraries, Cataloging Department

This workshop was designed to illustrate how a library can develop its own marketing plan. A marketing outline as well as the steps and exercises needed in creating and implementing a marketing plan were presented to participants, who in turn will return to their own libraries and share this information with others in their institution.

Suzanne Graham presented a de-briefing of this workshop to the Assessment committee and others from key public service areas in the Libraries on February 13, 2006. She stepped us through a brief overview of the workshop concepts and a few of the workshop excercises to give everyone a feel for what is involved in "marketing". You can link to the powerpoint presentation of the workshop here or contact Suzanne Graham for additional information and other related materials.

Last update: August 3, 2011
Comments to: Susan Morris
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