LibQUAL+™ @ the UGA Libraries
LibQUAL+™ is a research and development project undertaken by ARL in collaboration with Texas A&M University as one of the ARL New Measures Initiatives. The project is defining and measuring library service quality across institutions and creating useful quality assessment tools for libraries. (Source: LibQUAL+™ website)
The UGA Libraries participated in LibQUAL+™ during the Spring Semester of 2004, the Fall Semester of 2006, and the Fall Semester of 2010. This survey, developed by the Association of Research Libraries (ARL), is used to assess and improve services in libraries throughout the world. UGA's results are available for public viewing:
Kyrillidou, M. (2001). Measuring service quality. Library Trends, 49(4). Full text of these articles are available in EBSCOhost's Academic Search Premier and Proquest's Research Library via GALILEO.
Nitecki, D. A. (1996). Changing the concept and measure of service quality in academic libraries. Journal of Academic Librarianship, 22, 181-190. Retrieved May 20, 2003, from EBSCOhost Electronic Journals Service.
Nitecki, D. A. & Heron, P. (2000). Measuring service quality at Yale University's Libraries. Journal of Academic Librarianship, 26, 259-273. Retrieved May 20, 2003, from Elsevier ScienceDirect Journals.